Empowering Tribal Communities with Salesforce
A Client Success Story
Harborcoat helped Ho-Chunk Housing and Community Development Agency (HHCDA) build a connected Salesforce platform that gives tenants flexibility and staff a complete view of the families they serve.
Project Overview: Transforming the Tenant Experience
Harborcoat Consulting partnered with Ho-Chunk Housing and Community Development Agency to design and implement a Salesforce + FinDock solution that unified tenant data, streamlined payment processing, and created a secure, self-service tenant portal.
The Tribally Designated Housing Entity (TDHE) for the Ho-Chunk Nation of Wisconsin. As a 501(c)(3) HUD Tribal Housing organization, HHCDA supports the Nation’s housing and community development initiatives.
Focused on providing affordable housing, financial stability, and culturally grounded community support for tribal members and families.
A Salesforce portal for tenants, native payment processing with FinDock, PayLinks automation for failed payments, and real-time reconciliation in Salesforce using Stripe as a payment method provider.
Centralize tenant records, enable flexible payment options, streamline operations through automation, and deliver a self-service portal that gives families greater control and transparency.
The Challenge: Limited Options, High Burden
HHCDA’s 51-person team supports more than 800 families and 280 housing units across Wisconsin. Without an online payment system or shared visibility across departments, rent collection was slow, manual, and stressful for both staff and tenants.
- No online or mobile payment options
- Tenants driving hours or mailing checks
- High risk of late payments and bounced checks
- Manual reconciliation consuming entire workdays
- No flexibility for tenants needing smaller, more frequent payments
The Solution: A Unified, Flexible Portal
Harborcoat designed and deployed a Salesforce Experience Cloud portal integrated with FinDock, transforming how HHCDA manages payments and interacts with tenants. This connected platform empowers tenants while freeing staff to focus on community impact instead of administrative tasks.
Tenants can choose how and when to pay, including weekly, monthly, or one-time payments that fit their household budgets.
All tenant information, balances, and transactions are centralized in Salesforce, giving staff real-time visibility and a single source of truth.
Automated payment reminders and balance updates streamline rent collection.
Through Stripe integration, tenants can make secure payments via ACH, credit or debit card, and supported digital wallets such as Apple Pay or Google Pay.
The Impact: Empowered Families, Efficient Operations
With Salesforce and FinDock working together, Harborcoat helped HHCDA create a system that delivers both empowerment and efficiency.
Families now have full control over payment frequency, method, and timing through an intuitive, mobile-accessible portal.
Automated reconciliation and tenant record updates now happen directly within Salesforce, saving hours of manual work each month.
The system enhances dignity and flexibility for families while improving transparency and communication across departments.
A scalable foundation now exists to support additional programs, including donations, fundraising, and inventory management.
Feeling Inspired?
Modernize your community experience with Salesforce. Let’s explore how Harborcoat can help you deliver flexible, connected solutions that empower the people you serve.
TOOLS & TECHNOLOGY
Built entirely on Salesforce, the solution leverages native integrations and automation to keep data connected, payments seamless, and staff focused on mission-driven work instead of manual tasks.
- Salesforce Experience Cloud
- FinDock and Stripe Integration
- Automated Reconciliation and PayLinks
- Centralized Tenant and Payment Records
Next Steps: Donations, Fundraising, and Beyond
With rent payments now streamlined, HHCDA is extending its Salesforce platform to support new initiatives.
Launching community giving campaigns powered by Salesforce and FinDock.
FinDock PayLinks automatically resolve failed payments and update records, reducing manual intervention and staff workload.
By unifying data and payments in one system, Ho-Chunk is creating a future where technology strengthens every part of community life.
Ready To Sail?
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